Question 1

How do I place an order for Sweet Hugs treats?

Accepted Answer

Corporate & Custom Orders: Send us an email through our website contact form to begin your order. We’ll provide a tailored quote and contract agreement.

Pre-Sale Orders: Available through HotPlate. Visit our page here → Sweet Hugs HotPlate and sign up for reminders to secure your treats during drops.

Question 2

When will I receive my order?

Accepted Answer

Pick-Up: Pre-sale orders can be picked up only during the date, time, and location advertised.

Delivery: Corporate and catering orders are typically delivered the day before your event (or agreed sharing date). Additional delivery options will be announced soon.

Shipping: Overnight or up to 3-business-day shipping available within New York State only, weather permitting. Shipping and handling fees apply.

Lead Time: Please order at least 7 business days in advance for freshly prepared treats. Large or catering orders require additional notice, with agreed timelines outlined in your quote and invoice.

Question 3

What payment options are available?

Accepted Answer

Payments are securely processed through Square, Stripe, or BlueVine for in-person, website, and HotPlate for retail pre-orders.

Custom orders require payment prior to delivery. Terms and details will be included in your quote or contract agreement.

Please note: Square and Stripe have their own policies on data collection, privacy, and terms of service.

Question 4

What does it mean that Sweet Hugs is a “Home Processor”?

Accepted Answer

Sweet Hugs is a registered Home Processor with the New York State Department of Agriculture and Markets, Division of Food Safety and Inspection. This means we are registered to prepare food in home kitchen and sell approved foods (like our sensibly sweet treats) only within New York State. Learn more here → NY Registered Home Processors

Question 5

Where can I find Sweet Hugs treats?

Accepted Answer

You can find us through several channels:
Social Media: Follow @Sweet_Hugs_NY on Instagram and Facebook for updates on events, pre-sale drops, and new flavors.

Corporate & Wholesale Orders: Available to restaurants, cafes, grocery stores, and other local facilities within New York State.

Events & Pop-Ups: We frequently participate in farmers markets, multi-vendor events, and open-air markets across New York State.

Online Sales: Treats may be purchased online for delivery within New York State only.
For Corporate Clients & Gifting

Question 6

Do you offer bulk or large-quantity orders?

Accepted Answer

Yes! We specialize in bulk and catering orders for:
Corporate gifting (holiday gifts, client appreciation, employee recognition)
Corporate events (meetings, conferences, retreats, product launches)
Custom celebrations (grand openings, milestone events)
Minimums vary by product and order type. We’ll provide details when you request a quote.

Question 7

Can I customize cookies with my company logo?

Accepted Answer

Yes. We offer branded packaging options including:
Personalized edible images with your company logo or event theme.
Custom gift boxes and ribbons for holiday or special occasions
Individual cookie wraps for events or team gatherings

Question 8

Do you ship corporate gifts?

Accepted Answer

Currently, shipping is available within New York State only, via USPS priority or overnight service. We’re happy to work with you on scheduling deliveries so your gifts arrive fresh and on time.

Question 9

Can you accommodate dietary preferences or allergies?

Accepted Answer

Our treats contain common allergens such as wheat, eggs, dairy, and tree nuts. We do not currently offer allergen-free guarantees, but we’ll always clearly label ingredients and allergens for corporate gifting orders.

Question 10

How far in advance should I order for a corporate event?

Accepted Answer

Small Orders (under 50 items): At least 7 business days in advance
Large Orders (50+ items or catering): At least 2–3 weeks in advance
Holiday Gifting: We recommend booking at least 1–2 months ahead, as our calendar fills quickly.
Important Allergen Disclaimer

Frequently asked questions